Sauthon.com is available 24/7. So you can buy your childcare items in the morning, in the afternoon or even at night!

To place an order on Sauthon you do not have to create an account, however it is strongly advised to do so. Discover our site via the headings at the top of the page. You can also search by keyword in the search bar at the top of the page. Locate the world of your child's bedroom and select the quantity, then click on the "Add to basket" button. Click on the cradle icon in the top right-hand corner to see all the items you have selected. You can modify or delete items. If you have a promotional code, don't forget to enter it at this stage. When you've finished shopping and you're ready to pay, click on "ORDER". Log in or register if you haven't already done so. If you don't wish to do so, you can always fill in the requested information as an "instant order". Confirm the information by clicking on "ORDER". Confirm your delivery and payment options. Confirm your payment to finalize the order.

Directly in your basket, you are invited to enter a promotional code if you have one. Don't forget to validate it by clicking on "OK".

When validating your basket, you will be asked to log in or to create your customer account if you have not done so before.

If you wish to cancel your order: You can contact customer service to cancel or modify your order via the following link, indicating your order number (e.g. VKYYGL6CG). Please note that it is not possible to cancel or modify an order once it has been shipped.

If you wish to change the delivery address of your order: You can contact customer service to change the delivery address of your order via the following link, indicating your order number (e.g. VKYYGL6CG). Please note that it is not possible to modify an order once it has been shipped.

Unfortunately, we are not always able to find out the reason why your payment has been refused. We invite you to check that your bank details and name are entered correctly, and also to enter your credit card numbers without spaces. The security code, which corresponds to the last three digits on the back of your card, is also required. If all the above fields have been filled in correctly, we invite you to contact our customer service department or your bank for more information about your payment refusal.

Once your order has been placed, we work behind the scenes to process it. To check the status of your order, please log in to your Sauthon account. Click on "Order history and details". We'll send you another email when your order ships. You will find below some steps of your order. - Payment error : Your order could not be processed by our service. Need help with this? Our frequently asked questions are there for you: Why was my payment refused? - Restocking required: Unfortunately, one or more of the products you ordered is currently out of stock. We are working behind the scenes to produce your product as quickly as possible. - Payment accepted: Your payment has been accepted and we will register your request as soon as possible to send it to you as quickly as possible. - Being prepared: Our employees are working hard to prepare your order safely and to get it into the hands of our carriers. - Dispatched: Congratulations, your order is in the hands of our carrier. Get ready, it's on its way to you. - Delivered: Your order has arrived and Sauthon hopes you enjoy it.

What do you mean? Still nothing? Well, check if : - Your products are available or in restocking. You'll find this information in your Sauthon account, under the "Order history" tab, or directly on the product page, under "Shipping within 2 to 4 weeks". - Didn't the email end up in your spam folder? - Is the email address correctly spelled? If you still can't find the confirmation email, please contact us via the following link, quoting your order number (e.g. VKYYGL6CG).

We currently deliver exclusively to mainland France from the Sauthon.com website. We also deliver through all our reseller stores and reseller sites.

We are sorry to inform you that we cannot modify your address information after your package has been shipped.

Please note that your furniture products will be delivered by a different carrier to your textile/decoration/apparel products. If only part of your order has been delivered, don't worry, the rest of your order will certainly arrive via another carrier. For any further information concerning your delivery, please contact our customer service department by e-mail at web@sauthon.fr

You can choose to be reimbursed or have a new parcel sent to you. In the meantime, you can also contact our customer service department to help you resolve the problem via the following link, quoting your order number (e.g. VKYYGL6CG).

After placing the order, we usually need 1 to 3 days to prepare the items. Once the package has been dispatched, delivery takes approximately 5 to 7 days, depending on the carrier's shipping speed. ATTENTION: This time may change if your products are not available in stock.

For delivery, we only offer door-to-door deliveries.

We currently deliver exclusively to mainland France from the Sauthon.com website. We also deliver through all our reseller stores and reseller sites.

If you purchased your product from one of our reseller stores, you must contact them. If you are a Sauthon customer, please ensure that products are returnable and in saleable condition in their original packaging within an eligible return period from the date of purchase. We accept returns within 14 days of receipt for most items. You are responsible for returning your item to Sauthon Industries, customer service ZI Cher du Prat 23000 Guéret. After checking the product, we will proceed with a refund. Don't forget to send us an e-mail to our customer service web@sauthon.fr

If you purchased your product from one of our reseller stores, please contact them. If you are a Sauthon customer, please send us a photo and your order number (e.g. VKYYGL6CG) via our e-mail address. Please note that in line with our environmental standards, we only exchange damaged parts.

We know that children grow up quickly, so for reasons of speed, we advise you to request a refund and place a new order. But if you're patient, you can return the item in question to Sauthon Industries, service clients ZI Cher du Prat 23000 Gueret. After checking the product, we will send it back to you.

We will inform you by e-mail as soon as we have received your return package and proceeded with the reimbursement of the items sent. Please allow up to 15 days for your return to reach our warehouse. If you do not hear from us, please do not hesitate to contact us via our e-mail address.

Pay by credit/debit card You can pay with one of the cards listed below. The credit cards listed below are the most widely used on the site. Don't worry if your card is not listed, we recommend that you place your order. Please note that Sauthon.com does not record your card number or personal information when you make a payment.Payment by PAYLIB or Masterpass By choosing to pay by Paylib or Masterpass, you will be redirected to the Paylib or Masterpass page where you can validate your payment by logging in with your login and password.

To benefit from a discount on your purchase, simply add the code during checkout, then click on "Ok" to activate it. Then all you have to do is finalize your order.

Sauthon guarantees the security of your data. All information is encrypted to ensure total security of sensitive data.

This request cannot be fulfilled at this time. Please inform the receiver of the arrival of the parcel in advance so that he can receive it properly.

Every day, as trends change, we design and create products for your baby's comfort and safety. Our children's furniture collections are made in France (with the exception of the Elodie and Basic collection, which is made in Europe), and our textile and decorative themes are 100% French-designed and made abroad according to rigorous quality criteria. To meet growing demand from parents, the majority of our textile products are certified OEKO-TEX Standard 100, and we also offer a selection of organic cotton towels and sleeping bags.

We remind you that your Sauthon products are guaranteed for 2 years. If you purchased your product from one of our reseller stores, please contact them. If you are a Sauthon customer, please send us a photo and your order number (e.g. VKYYGL6CG) via this link. Please note that in line with our environmental standards, we only exchange damaged parts.

You can find a list of our retail outlets on our dedicated page: https://www.sauthon.com/shop/points-de-vente.

Yes, of course, just take the code of the product you want. Then go to the store to place your order.

All our products are guaranteed for 2 years. For our 120x60 and 70x140 cots, you can also obtain a warranty extension by filling in the questionnaire included in the box with your furniture (extension valid for all purchases made in mainland France)

By clicking on the "Login" icon in the top right-hand corner, you can create an account if you don't already have one. In the "Create your account" section, you can enter your e-mail address, then click on "Create your account". Fill in all the required fields, then click on "Register"

Click on the login icon in the top right-hand corner to log in to your account. Once on the account, click on "My personal information".

Sauthon Industries is committed to preserving our planet for future generations, through a highly demanding manufacturing process and rigorous selection of raw materials. As a socially responsible company, Sauthon Industries is committed to the quality and safety of its products, as well as to the preservation of resources, and has obtained several certifications: ISO9001 & 14001 and PEFC. The wood used by Sauthon is PEFC certified (Chaine decontrôle n°FCBA-PEFC-COC-10- 01186). This gives you the guarantee of a noble, renewable material from sustainably managed forests. For your baby's well-being, most of our crib rails are mechanically assembled without glue, according to a Sauthon patent.

We don't have a Sauthon store. But we do have a number of reseller stores throughout France, and even outside France. For a list of our stores: https://www.sauthon.com/shop/points-de-vente

Sauthon is a French story that began in 1948. Located in the heart of the Limousin region, this family-run business cultivates passion and know-how to create complete, harmonious, cozy and evolving worlds to grow at your child's pace. Every day, in line with the latest trends, we design and create products for your baby's comfort and safety. Our children's furniture collections are made in France (except for the Élodie and Basic collections, which are made in Europe).

For all requests for assembly instructions and service sheets, our customer service department is there to help you. To do so, please send us a photo of your piece of furniture and its reference number. Don't worry if the label isn't identical, we have several variations.

If you purchased on the Sauthon.com website, please send us: For furniture, via our customer service e-mail address: web@sauthon.fr, with the completed SAV form, your Sauthon order number and photos. For textiles, via this link with photos, your order number and the photo of the label sewn onto the product. If you purchased outside the Sauthon website, please make your request to your store or reseller website with the same elements mentioned above.

Don't worry, you can make your request in any of our reseller stores listed on our points of sale (https://www.sauthon.com/shop/points-de-vente). If your product is still under warranty, it's best to stay with the same retailer.

We have a spare parts sales service at all our retail outlets. Depending on available stocks, they will forward your request to us so that we can process it as quickly as possible. You'll find a list of our reseller stores on our website: https://www.sauthon.com/shop/points-de-vente Don't forget to bring your completed SAV form with you when you make your request.

The Sauthon catalog can be viewed and downloaded online. It is also available from all our retail outlets.

Facebook: https://www.facebook.com/Sauthon.meubles/ Twitter: https://twitter.com/sauthon_baby?lang=fr Instagram: https://www.instagram.com/sauthon_family/?hl=fr

Always in contact with magazines, webzines and blogs dedicated to future parents, we are at your disposal to provide you with information and photos of our Sauthon products. Please contact contactpresse@sauthon.fr if you have any queries. Would you like to write an article on a specific topic or find new products for your shooping list? We'll e-mail you our latest press releases or press kits! Be the first to know about new products for baby's bedroom and home!

For a list of our current job vacancies, go to SAUTHON Recruitment.